Privacy Policy
Effective October 26, 2026
This Privacy Policy explains how Allure Stem Cell ("Allure," "we," "us") collects, uses and protects information you provide through this website, including our consultation request form, and through our phone and text message communications.
Information we collect
- Information you give us: your name, phone number, email address, the areas or conditions you'd like help with, your answers to our consultation questions, your preferred call time, and your text message consent choice.
- Information collected automatically: basic technical data such as your browser type, device, pages visited, the website or ad that referred you (including campaign tags in the page address), and the date and time of your visit.
- Cookies and similar technologies: we use the Meta Pixel to measure the effectiveness of our advertising (for example, to count page visits, form submissions and taps on our phone number). You can limit this through your browser settings and your Facebook/Meta ad preferences.
How we use your information
- To respond to your consultation request and contact you by phone or email.
- To schedule consultations and appointments and send reminders and follow-ups.
- If you opt in, to send you customer-care text messages as described below.
- To understand which of our advertising and website content is helpful, and to improve it.
- To comply with legal obligations and protect our rights.
Information you submit through this website is used to respond to your request. It is not a medical record and does not establish a patient relationship. If you become a patient, your health information is handled according to applicable health privacy laws.
Text messaging (SMS)
If you check the optional text message box on our form, you agree to receive non-marketing text messages from Allure Stem Cell about your consultation request, appointment scheduling, reminders and related customer-care updates. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Consent to receive text messages is not a condition of purchase, and you can submit our form without giving it.
We do not sell, rent or share your mobile phone number or text message opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all information-sharing categories described in this policy and will not be shared with any third parties, except service providers that help us deliver our own messages to you.
How we share information
We do not sell your personal information. We share it only as needed to run our services:
- Service providers who process information on our behalf, such as our website host, the tools that deliver form submissions to our team (for example, Zapier), customer relationship and messaging platforms (for example, HighLevel), and advertising measurement (Meta). They may use it only to provide services to us.
- Legal requirements: when required by law, court order or to protect the rights, safety or property of Allure, our patients or others.
- Business transfers: if our business is merged, acquired or reorganized, subject to this policy.
How long we keep information
We keep consultation request information for as long as needed to respond to you and for our legitimate business and legal record-keeping needs, then delete or de-identify it.
Security
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission over the internet or storage is completely secure.
Your choices and rights
- Text messages: reply STOP to any message to opt out, or HELP for help.
- Access, correction and deletion: you can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by contacting us below.
- California residents: depending on applicable law, you may have the right to know what personal information we collect and how it is used, to request deletion or correction, to opt out of any "sale" or "sharing" of personal information, and not to be discriminated against for exercising these rights. We do not sell personal information. To make a request, contact us below. We will verify your request before responding.
Children
This website is intended for adults. We do not knowingly collect information from children under 18.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date above shows when it was last changed.
Contact us
Allure Stem Cell
1180 S Beverly Dr, Suite 200, Los Angeles, CA 90035
Phone: 424-239-2061
Email: ilan@golchehgroup.com